jalimax Terms & Conditions

By accessing, browsing, or using the jalimax website located at jalimax.net, or by registering an account, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you (the "User" or "Player") and jalimax (the "Company," "we," "us," or "our").

If you do not agree with any provision of these Terms, you must immediately cease using the jalimax platform and refrain from creating an account. Continued use of the platform following any update to these Terms constitutes acceptance of the revised Terms.

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "Account" means the personal account registered by a User on the jalimax platform, used to access games, manage funds, and claim promotions.
• "Balance" means the total of real-money funds and/or bonus funds held within a User's jalimax Account at any given time.
• "Bonus Funds" means any promotional credits, free spins, cashback, or other incentives credited to a User's Account pursuant to a jalimax promotion, which are subject to separate wagering conditions.
• "KYC" means Know Your Customer — the identity and age verification process required by jalimax before processing withdrawals or as otherwise required by applicable regulations.
• "Platform" means the jalimax website, mobile browser interface, and all associated services available at jalimax.net.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the primary regulatory body overseeing gaming operations in the Philippines.
• "PHP" or "₱" means Philippine Peso, the primary transaction currency used on the jalimax Platform.
• "Wager" means any bet or stake placed by a User on any game or event available on the jalimax Platform.
• "Restricted Jurisdiction" means any country, territory, or region from which access to or use of jalimax is prohibited under applicable laws or Company policy.

To register and maintain an active account on jalimax, you must satisfy all of the following eligibility criteria at all times:

• You must be a natural person of at least 21 years of age, as required under the Philippine online gambling regulatory framework.
• You must be a resident of, or physically located in, a jurisdiction where online gambling is not prohibited by applicable law at the time of play.
• You must have full legal capacity to enter into a binding contract under Philippine law or the laws of your jurisdiction of residence.
• You must not be a current employee, contractor, director, officer, or agent of jalimax, or an immediate family member of such a person.
• You must not be a self-excluded player under jalimax's Responsible Gaming program or any third-party self-exclusion scheme recognized by jalimax.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid contact email address. jalimax reserves the right to request supporting documentation to verify any information provided during or after registration.

Each eligible individual may register and maintain only one (1) active Account on jalimax. The creation of duplicate or multiple accounts by a single individual is strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of all funds therein.

You are responsible for:

• Keeping your jalimax Login credentials — username, password, and any two-factor authentication codes — strictly confidential.
• Ensuring that no third party accesses your Account or places wagers on your behalf.
• Logging out of your Account after each session, particularly on shared or public devices.
• Notifying jalimax support immediately upon suspecting unauthorized access to your Account.

jalimax will never request your password through any communication channel. Any communication purporting to request your Account password should be treated as fraudulent and reported to our support team immediately.

jalimax reserves the right to suspend or terminate any Account where we have reasonable grounds to believe that Account security has been compromised, that the Account is being used fraudulently, or that the registered user no longer meets eligibility criteria.

All financial transactions on the jalimax Platform are conducted in Philippine Peso (PHP). The following conditions apply to deposits and withdrawals:

Deposits

• Deposits may be made via supported payment channels including GCash, Maya (PayMaya), BPI, BDO, UnionBank, Metrobank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20, subject to availability.
• Minimum and maximum deposit amounts per transaction are displayed in the cashier section of your Account and may vary by payment method.
• jalimax does not accept deposits from third parties. All deposited funds must originate from a payment method registered in the Account holder's own name.
• Deposits credited in error must be reported to jalimax support immediately. Use of erroneously credited funds constitutes a breach of these Terms.

Withdrawals

• Withdrawals are available only after successful completion of KYC verification, which requires submission of a valid government-issued Philippine ID and proof of payment method ownership.
• Withdrawals will be processed to the same payment method used for the most recent deposit, where technically feasible.
• Withdrawal processing times vary by method: GCash and Maya withdrawals are typically processed within minutes to a few hours during business hours; bank transfers may take one to three business days.
• jalimax reserves the right to delay withdrawal processing for additional verification checks in accordance with anti-money laundering obligations.
• Withdrawal requests for amounts exceeding certain thresholds as defined in the cashier section may be subject to enhanced verification and may be processed in installments.

jalimax offers various promotions, welcome bonuses, reload bonuses, free spins, cashback offers, and other incentives to eligible players. The following general conditions apply to all promotions unless stated otherwise in the specific promotion terms:

• All bonuses are subject to wagering requirements (rollover conditions) that must be fulfilled before bonus funds or winnings derived from bonus funds can be withdrawn.
• Unless otherwise specified, wagering requirements must be met within thirty (30) days of the bonus being credited to your Account, after which the bonus and any associated winnings will expire.
• Bonuses are valid for use on specified games only. Use of bonus funds on excluded games will not contribute to wagering requirements.
• jalimax reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, subject to honoring commitments already made to qualifying players.
• A player may only claim a specific welcome or first-deposit bonus once. Duplicate account creation for the purpose of claiming the same bonus constitutes bonus abuse.
• Bonuses are non-transferable and have no cash value until applicable wagering requirements are satisfied.

jalimax reserves the right to void any bonus and withhold associated winnings where there is reasonable evidence of bonus abuse, including but not limited to coordinated wagering across multiple accounts, systematic exploitation of bonus terms, or use of automated betting strategies in connection with bonus play.

All games offered on jalimax operate under their respective game-specific rules, which are accessible within each game interface. The following general gameplay conditions apply across all jalimax products:

• All casino games on jalimax use certified Random Number Generator (RNG) technology or live studio equipment, ensuring fair and unpredictable outcomes for every round played.
• Return-to-player (RTP) percentages for slot games are published in each game's information section and are determined by the game provider, not jalimax.
• In the event of a technical malfunction during a game — including disconnections, server errors, or software faults — jalimax reserves the right to void the affected round and refund the wager to the Player's Account balance.
• Wagers placed using funds under review, frozen, or flagged for investigation are considered void and will not be honored until the review is resolved.
• jalimax's records of game outcomes and transaction history shall be the definitive and binding record in any dispute arising from gameplay. Players may request transaction logs through customer support.

The following activities are expressly prohibited on the jalimax Platform and constitute a material breach of these Terms:

• Registering more than one Account, or registering on behalf of another person.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated software, bots, scripts, or artificial intelligence tools to place wagers or interact with any part of the Platform.
• Engaging in collusion with other players to manipulate game outcomes or exploit bonus structures.
• Exploiting software errors, glitches, or vulnerabilities in any jalimax game or platform feature. Any winnings derived from exploitation of a software error will be voided.
• Engaging in money laundering, structuring of transactions, or any other activity that violates Philippine anti-money laundering laws (AMLA) or internationally recognized AML standards.
• Facilitating access to jalimax by individuals who do not meet eligibility requirements, including minors under 21 years of age.
• Using jalimax funds or accounts in connection with any criminal activity or for purposes prohibited by Philippine law.
• Engaging in harassment, abusive language, or threatening behavior toward jalimax staff or other players through any communication channel.

Upon detecting or reasonably suspecting any prohibited conduct, jalimax may immediately suspend the relevant Account, freeze the Account balance pending investigation, void any associated wagers or winnings, and permanently terminate the Account. Where conduct constitutes a violation of Philippine law, jalimax reserves the right to report the matter to PAGCOR, AMLC, and relevant law enforcement authorities.

jalimax is committed to promoting responsible gaming as a core operational principle, not merely a regulatory obligation. We recognize that gambling can become problematic for some individuals, and we provide a range of tools and resources to help players maintain control over their gaming activity.

Players may access the following responsible gaming tools directly from their Account settings after jalimax Login:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Account.
• Session Time Reminders: Receive notifications when you have been playing for a specified duration.
• Loss Limits: Cap the amount you can lose within a specified period.
• Cooling-Off Periods: Temporarily suspend access to your Account for a defined period ranging from 24 hours to 30 days.
• Self-Exclusion: Permanently or indefinitely exclude yourself from jalimax. Self-exclusion requests are irrevocable for the chosen exclusion period and will result in closure of your Account and return of your available balance subject to verification.

jalimax strongly encourages any player who believes their gambling may be causing harm to themselves or others to seek assistance from PAGCOR's responsible gaming resources. Our dedicated responsible gaming page provides further guidance: Responsible Gaming.

All content on the jalimax Platform — including but not limited to the jalimax brand name and logo, website design, graphics, text, game interfaces, software, sound effects, and any other media — is the exclusive intellectual property of jalimax or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal and non-commercial entertainment purposes only. This license does not permit:

• Copying, reproducing, distributing, or publicly displaying any Platform content without prior written authorization from jalimax.
• Modifying, reverse-engineering, decompiling, or creating derivative works based on any Platform software or content.
• Using jalimax's brand, name, logo, or trademarks in any manner that implies endorsement, affiliation, or partnership without written consent.
• Scraping, crawling, or systematically extracting data from the Platform using automated means.

To the maximum extent permitted by applicable Philippine law, jalimax's total cumulative liability to any User arising out of or in connection with their use of the Platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount of deposits made by that User in the twelve (12) months immediately preceding the event giving rise to the claim.

jalimax shall not be liable for any of the following, regardless of whether such losses were foreseeable:

• Loss of winnings, profits, or revenue arising from gameplay outcomes.
• Indirect, incidental, consequential, or punitive damages of any nature.
• Interruption of service due to scheduled maintenance, unscheduled technical failure, force majeure events, or circumstances beyond jalimax's reasonable control, including but not limited to natural disasters, power outages, telecommunications failures, or government orders.
• Unauthorized access to a User's Account resulting from the User's failure to safeguard login credentials.
• Losses arising from a User's reliance on inaccurate or incomplete information displayed on the Platform due to technical errors, provided jalimax takes reasonable corrective action upon becoming aware of such errors.

Nothing in these Terms shall limit jalimax's liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

jalimax is committed to resolving disputes with Players fairly and efficiently. In the event of a dispute arising from your use of the jalimax Platform, the following process applies:

• Step 1 — Contact Support: Submit your complaint or dispute to jalimax customer support via the live chat function or by emailing [email protected]. Please include your Account username, a description of the dispute, relevant transaction IDs, and the resolution you are seeking.
• Step 2 — Internal Review: jalimax will acknowledge your complaint within twenty-four (24) hours and aim to provide a substantive response within seven (7) business days. Complex disputes may require additional investigation time, of which you will be notified.
• Step 3 — Escalation: If you are not satisfied with jalimax's resolution, you may escalate the matter in accordance with the dispute resolution procedures of the applicable regulatory authority under whose framework jalimax operates.

During the pendency of a dispute, jalimax reserves the right to suspend the disputed Account and freeze the disputed balance pending resolution. Disputes must be raised within thirty (30) days of the event giving rise to the dispute; claims raised after this period may not be entertained.

The collection, use, storage, and protection of your personal data by jalimax is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the processing of your personal data as described in the Privacy Policy.

jalimax processes personal data for the purposes of Account management, identity verification, transaction processing, fraud prevention, regulatory compliance, and, where you have consented, promotional communications. We do not sell personal data to third parties for their independent marketing purposes.

jalimax reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, jalimax will notify registered Users via email to the address on file and/or via a prominent notice on the Platform prior to the changes taking effect, with a minimum notice period of seven (7) days for material amendments.

Your continued use of the jalimax Platform after the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not accept the amended Terms, you must cease using the Platform and may request account closure and withdrawal of your available balance in accordance with the standard withdrawal process.

The date of the most recent revision to these Terms is displayed at the top of this page. We encourage you to review these Terms periodically to remain informed of any updates.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. jalimax operates in accordance with the online gaming regulatory framework established by PAGCOR and other applicable Philippine statutes, including but not limited to the Republic Act No. 9287 (Illegal Numbers Games Law), Republic Act No. 9160 (Anti-Money Laundering Act, as amended), and the Data Privacy Act of 2012 (Republic Act No. 10173).

Any dispute that cannot be resolved through jalimax's internal dispute resolution process and that proceeds to formal legal proceedings shall be submitted to the exclusive jurisdiction of the appropriate courts of the Republic of the Philippines, unless otherwise required by applicable law or regulatory procedure.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you need assistance with your jalimax Account, please reach out to our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the jalimax Platform after jalimax Login
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays

For responsible gaming inquiries, including requests to set deposit limits, initiate a cooling-off period, or request self-exclusion, please visit our Responsible Gaming page or contact support directly.